FAQs
More FAQs- How does SRM benefit my commercial property?
- Do my belongings need to be moved away from the premises?
- Why did the technician leave wet carpet on my stairs?
Disaster recovery requires a vast number of resources — resources that can only be offered by a provider that is backed by a $3 billion company with a network of more than 400 locations. Not only can SRM provide you with a recovery team who can respond at a moment’s notice, but we also have the know-how to properly manage the number of resources that go with it. After all, the disaster affects not only the day-to-day business but the employees who work there too.
Depending on the scope of work, your belongings and contents of your home may remain on location. In this case, we will take appropriate measures to securely cover and protect contents. Any construction related dust or dirt that occurs as a result of the work, would be addressed in the post-construction cleaning. For large restoration jobs, it is advisable to move all affected contents to a secure, climate-controlled facility in order to protect them and make room for construction. Be assured that our technicians are fully trained and will treat your possessions with the utmost care. Our Automated Inventory Control System tracks the status of your belongings from move out to move back. We will work with you and your Insurance Claims Representative to manage this process efficiently.
After water damage in your home, stair carpeting is generally not removed for safety reasons. Exposed tack strips or staples, especially on steps, can be dangerous. However, there are situations where removing carpet from stairs is necessary to prevent damage to hardwood steps underneath, or in the case of sewage contamination. Removing tack strips is not advised, as this may damage the hardwood or the subfloor. Extreme caution must be used whenever the tack strip is exposed or when the carpeted stairs are damp. If carpet left on the stairs is unsalvageable, it will be removed when new carpet is installed.